{"published":"2024-07-18 20:52:44","version":"1.0","url":"https://dackdive.hateblo.jp/entry/2024/07/18/205244","blog_url":"https://dackdive.hateblo.jp/","author_name":"dackdive","html":"<iframe src=\"https://hatenablog-parts.com/embed?url=https%3A%2F%2Fdackdive.hateblo.jp%2Fentry%2F2024%2F07%2F18%2F205244\" title=\"\u300c\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u3092\u652f\u3048\u308b\u6280\u8853 \u2500\u2500 \u751f\u6210AI\u6642\u4ee3\u306e\u81ea\u5df1\u89e3\u6c7a\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u300d\u306b\u53c2\u52a0\u3057\u305f\u30e1\u30e2 - dackdive&#39;s blog\" class=\"embed-card embed-blogcard\" scrolling=\"no\" frameborder=\"0\" style=\"display: block; width: 100%; height: 190px; max-width: 500px; margin: 10px 0px;\"></iframe>","provider_name":"Hatena Blog","blog_title":"dackdive's blog","provider_url":"https://hatena.blog","description":"\u884c\u3063\u3066\u304d\u305f\u3002 \u30e1\u30eb\u30ab\u30ea\u306e\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u5185\u88fd\u5316\uff1a\u81ea\u5df1\u89e3\u6c7a\u7387\u5411\u4e0a\u3068CPT\u524a\u6e1b\u3078\u306e\u6311\u6226 \uff08\u3061\u3087\u3063\u3068\u9045\u308c\u3066\u53c2\u52a0\uff09 CS\u30c7\u30a3\u30d3\u30b8\u30e7\u30f3\u304c\u76ee\u6307\u3059\u3053\u3068 Effortless Customer Experience \u554f\u3044\u5408\u308f\u305b\u308b\u3053\u3068 JR CS Engineering Help Center \u2190 \u767b\u58c7\u8005\u306f\u3053\u3053\u306b\u6240\u5c5e Contact Center \u2026 Help Center Team\u304c\u8ffd\u3044\u6c42\u3081\u308b\u6307\u6a19 \u81ea\u5df1\u89e3\u6c7a\u7387 CPT (Contact Per Transaction) \u554f\u3044\u5408\u308f\u305b\u6570 \u53d6\u5f15\u6570\u3092\u5206\u6bcd\u306b\u3057\u3066\u5272\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u5897\u52a0\u3057\u3066\u3082\u4e00\u5b9a\u306e\u6570\u5024\u306b\u3059\u308b AHT (Average Handling Time) \ud83e\udd14\u5b9a\u7fa9\u805e\u2026","title":"\u300c\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u3092\u652f\u3048\u308b\u6280\u8853 \u2500\u2500 \u751f\u6210AI\u6642\u4ee3\u306e\u81ea\u5df1\u89e3\u6c7a\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u300d\u306b\u53c2\u52a0\u3057\u305f\u30e1\u30e2","height":"190","width":"100%","image_url":null,"author_url":"https://blog.hatena.ne.jp/dackdive/","type":"rich","categories":["\u52c9\u5f37\u4f1a"]}