{"image_url":null,"blog_title":"HPO\u6a5f\u5bc6\u65e5\u8a8c","author_url":"https://blog.hatena.ne.jp/hihi01/","author_name":"hihi01","version":"1.0","published":"2007-06-21 00:00:01","url":"https://hpo.hatenablog.com/entry/20070621/p2","width":"100%","provider_name":"Hatena Blog","provider_url":"https://hatena.blog","type":"rich","description":"\u4eca\u65e5\u306e\u7d50\u8ad6\u3060\u304a\u3002 ES\u306fCS\u3092\u751f\u307f\u3001 CS\u306fCF\u3092\u751f\u3080\u3002 *1 \u3061\u3068\u306f\u3057\u305f\u306a\u3044\u306a\u3002\u4e8c\u884c\u76ee\u304c\u76ee\u306b\u5165\u3089\u306a\u304f\u306a\u308b\u304f\u3089\u3044\u4e00\u751f\u61f8\u547d\u300c\u3084\u308a\u304c\u3044\u306e\u3042\u308b\u7d44\u7e54\u300d\u3092\u4f5c\u308b\u3053\u3068\u306b\u50be\u6ce8\u3059\u308c\u3070\u3001\u6848\u5916\u5148\u306f\u898b\u3048\u3066\u6765\u308b\u6c17\u304c\u3059\u308b\u3002 \u6700\u3082\u5f37\u3044\u7a2e\u3084\u6700\u3082\u8ce2\u3044\u7a2e\u304c\u751f\u304d\u6b8b\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u6700\u3082\u5909\u5316\u306b\u9806\u5fdc\u3067\u304d\u308b\u7a2e\u304c\u751f\u304d\u6b8b\u308b\u306e\u3067\u3042\u308b\u3002 \u3093\u3067\u3001\u3053\u3046\u8003\u3048\u308b\u3068\u300c\u89aa\u5b5d\u884c\u300d\u3068\u306f\u6975\u3081\u3066\u5408\u7406\u6027\u304c\u9ad8\u3044\u3053\u3068\u304c\u5e30\u7d0d\u7684\u306b\u5206\u308b\u3002*2\u3092\u3063\u3068\u3001\u91cd\u8981\u306a\u4e00\u884c\u3092\u5fd8\u308c\u3066\u3044\u305f\u3002 \u305d\u3057\u3066\u3001CF\u306fES\u3092\u3088\u308a\u5f37\u304f\u3059\u308b\u3002 *3 *1:\u304a\u3063\u3068\u3001\u601d\u3044\u51fa\u305b\u306a\u304f\u306a\u3063\u3066\u3044\u308b\u3002 ES:Employee Satisfaction\u3001 CS:Customer Satisfaction\u3001CF:Customer \u2026","html":"<iframe src=\"https://hatenablog-parts.com/embed?url=https%3A%2F%2Fhpo.hatenablog.com%2Fentry%2F20070621%2Fp2\" title=\"\u3061\u3087\u3063\u3068\u9732\u9aa8\u3060\u304c - HPO\u6a5f\u5bc6\u65e5\u8a8c\" class=\"embed-card embed-blogcard\" scrolling=\"no\" frameborder=\"0\" style=\"display: block; width: 100%; height: 190px; max-width: 500px; margin: 10px 0px;\"></iframe>","title":"\u3061\u3087\u3063\u3068\u9732\u9aa8\u3060\u304c","categories":[],"height":"190","blog_url":"https://hpo.hatenablog.com/"}