{"provider_url":"https://hatena.blog","title":"\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u3064\u3044\u3066\u306e\u63d0\u8a00\uff08CES\uff09","url":"https://insightcorp.hatenablog.com/entry/2015/04/21/095620","categories":["\u304a\u77e5\u3089\u305b","Customer Effort"],"html":"<iframe src=\"https://hatenablog-parts.com/embed?url=https%3A%2F%2Finsightcorp.hatenablog.com%2Fentry%2F2015%2F04%2F21%2F095620\" title=\"\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u3064\u3044\u3066\u306e\u63d0\u8a00\uff08CES\uff09 - insight&#39;s diary\" class=\"embed-card embed-blogcard\" scrolling=\"no\" frameborder=\"0\" style=\"display: block; width: 100%; height: 190px; max-width: 500px; margin: 10px 0px;\"></iframe>","width":"100%","blog_title":"insight's diary","author_name":"insightcorp","blog_url":"https://insightcorp.hatenablog.com/","published":"2015-04-21 09:56:20","version":"1.0","type":"rich","image_url":null,"height":"190","author_url":"https://blog.hatena.ne.jp/insightcorp/","provider_name":"Hatena Blog","description":"\u6708\u520a\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc5\u6708\u53f7\u306e\u7279\u96c6 \u30d7\u30ed\u304c\u6559\u3048\u308b\u300c\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306e\u201c\u65b0\u8996\u70b9\u201d\u300d \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b8\u30e3\u30d1\u30f3\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001CRM\uff0f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u30fb\u904b\u55b6\u306e\u305f\u3081\u306e\u5c02\u9580\u30b5\u30a4\u30c8\u3067\u3059 | 2015\u5e745\u6708\u53f7 \uff1c\u7279\u96c6\uff1e 5\u4eba\u306e\u8b58\u8005\u306b\u5165\u308c\u3066\u9802\u304d\u3001CES(Customer Effort Score)\u8996\u70b9\u3067\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u3064\u3044\u3066\u898b\u89e3\u3092\u8ff0\u3079\u307e\u3057\u305f\u3002CES\u306e\u6307\u6a19\u5316\u306b\u3064\u3044\u3066\u306f\u672a\u3060\u7814\u7a76\u4e2d\u3067\u3059\u304c\u3001\u201d\u9867\u5ba2\u76ee\u7dda\u3067\u306e\u96fb\u8a71\u5fdc\u5bfe\u306e\u826f\u3057\u3042\u3057\u201d\u306b\u3068\u306b\u304b\u304f\u3053\u3060\u308f\u3063\u3066\u8a2d\u8a08\u4e2d\u3067\u3059\u3002 \u8208\u5473\u306e\u3042\u308b\u65b9\u304c\u3044\u3089\u3057\u305f\u3089\u305c\u3072\u9023\u7d61\u304f\u3060\u3055\u3044\u3002 \u307e\u305f\u3001\u9023\u8f09\u300cSV\uff0f\u30c8\u30ec\u30fc\u30ca\u30fc\u5411\u3051\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8b1b\u5ea7\u300c\u4f1d\u3048\u308b\u529b\u300d\u4f53\u5f97\u306e\u30b9\u30b9\u30e1\u300d\u3082\u7d9a\u3051\u3066\u304a\u308a\u307e\u3059\u3002\u3053\u3061\u3089\u3082\u4f75\u305b\u3066\u305c\u3072\u2026"}