{"type":"rich","width":"100%","height":"190","image_url":"https://cdn-ak.f.st-hatena.com/images/fotolife/i/insightcorp/20170426/20170426100351.jpg","version":"1.0","categories":["Information","\u304a\u77e5\u3089\u305b"],"author_url":"https://blog.hatena.ne.jp/insightcorp/","blog_title":"insight's diary","html":"<iframe src=\"https://hatenablog-parts.com/embed?url=https%3A%2F%2Finsightcorp.hatenablog.com%2Fentry%2F2017%2F04%2F26%2F100402\" title=\"\u30a2\u30e1\u30ea\u30ab\u3067QA\u306e\u52c9\u5f37\u3092\u3057\u3066\u304d\u307e\u3057\u305f\uff08\u7c21\u6613\u30ec\u30dd\u30fc\u30c8\uff09 - insight&#39;s diary\" class=\"embed-card embed-blogcard\" scrolling=\"no\" frameborder=\"0\" style=\"display: block; width: 100%; height: 190px; max-width: 500px; margin: 10px 0px;\"></iframe>","author_name":"insightcorp","title":"\u30a2\u30e1\u30ea\u30ab\u3067QA\u306e\u52c9\u5f37\u3092\u3057\u3066\u304d\u307e\u3057\u305f\uff08\u7c21\u6613\u30ec\u30dd\u30fc\u30c8\uff09","provider_url":"https://hatena.blog","url":"https://insightcorp.hatenablog.com/entry/2017/04/26/100402","blog_url":"https://insightcorp.hatenablog.com/","provider_name":"Hatena Blog","description":"2017\u5e744\u6708\u521d\u65ec\u3001\u30a2\u30e1\u30ea\u30ab\u306b\u884c\u304d\u3001QA\u306e\u52c9\u5f37\u3092\u6539\u3081\u3066\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3053\u3053\u6570\u5e74\u3001\u826f\u3044\u96fb\u8a71\u5bfe\u5fdc\u3068\u306f\u4f55\u304b\u3001Customer Effort\u306e\u8003\u3048\u65b9\u304b\u3089\u59cb\u307e\u308aCustomer Experience(CX)\u3001Customer Journey Map\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306e\u6982\u5ff5\u306b\u53d6\u308a\u5165\u308c\u308b\u306a\u3069\u306e\u5de5\u592b\u3092\u53d6\u308a\u5165\u308c\u3066\u304d\u305f\u3082\u306e\u306e\u3001\u4f55\u304b\u629c\u3051\u3066\u3044\u308b\u3053\u3068\u304c\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u304b\uff1f\u3068\u65e5\u9803\u8003\u3048\u3066\u3044\u305f\u3053\u3068\u304c\u304d\u3063\u304b\u3051\u3067\u3059\u3002 BenchmarkPortal\u793e\u306eQuality Assurance Training\u3092\u53d7\u3051\u3001BenchmarkPortal Certified Quality Assurance Professional.CQAP\u3092\u53d6\u5f97\u2026","published":"2017-04-26 10:04:02"}