{"author_name":"d_c_01","html":"<iframe src=\"https://hatenablog-parts.com/embed?url=https%3A%2F%2Fwww.dir.co.jp%2Fworld%2Fentry%2Fcustomer-journey\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f4\u3064\u306e\u8981\u7d20\u3068\u6d3b\u7528\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac - WOR(L)D \u30ef\u30fc\u30c9\uff5c\u5927\u548c\u7dcf\u7814\u306e\u7528\u8a9e\u89e3\u8aac\u30b5\u30a4\u30c8\" class=\"embed-card embed-blogcard\" scrolling=\"no\" frameborder=\"0\" style=\"display: block; width: 100%; height: 190px; max-width: 500px; margin: 10px 0px;\"></iframe>","provider_name":"Hatena Blog","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\u3001\u9867\u5ba2\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u300c\u8a8d\u77e5\u300d\u3057\u3066\u304b\u3089\u300c\u8cfc\u5165\u300d\u3001\u3055\u3089\u306b\u300c\u7d99\u7d9a\u5229\u7528\u300d\u3084\u300c\u63a8\u5968\u300d\u306b\u81f3\u308b\u307e\u3067\u306e\u884c\u52d5\u3084\u5fc3\u7406\u306e\u5909\u5316\u306e\u6d41\u308c\u3092\u6642\u7cfb\u5217\u3068\u5404\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u6cbf\u3063\u3066\u53ef\u8996\u5316\u3059\u308b\u5206\u6790\u624b\u6cd5\u3067\u3059\u3002 \u9867\u5ba2\u4f53\u9a13\uff08CX\uff1aCustomer Experience\uff09\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3057\u3001\u4f53\u9a13\u4fa1\u5024\u306e\u6700\u9069\u5316\u3092\u56f3\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u7af6\u4e89\u529b\u3092\u5f37\u5316\u3057\u307e\u3059\u3002 \u80cc\u666f\u306b\u3042\u308b\u8003\u3048\u65b9 \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u53d6\u308a\u7d44\u307f\u306e\u4e00\u74b0\u3068\u3057\u3066\u767a\u5c55\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u5f93\u6765\u306e\u300c\u4f01\u696d\u8996\u70b9\u306b\u3088\u308b\u8ca9\u58f2\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u9069\u5316\u300d\u304b\u3089\u3001\u300c\u9867\u5ba2\u8996\u70b9\u306b\u7acb\u3063\u305f\u4f53\u9a13\u4fa1\u5024\u306e\u8a2d\u8a08\u300d\u3078\u3068\u767a\u60f3\u304c\u8ee2\u63db\u3055\u308c\u308b\u4e2d\u3001\u4f01\u696d\u6d3b\u52d5\u306e\u3042\u3089\u3086\u308b\u5c40\u9762\u3067\u9867\u5ba2\u306e\u671f\u5f85\u3084\u611f\u60c5\u3092\u6349\u3048\u308b\u3053\u3068\u304c\u2026","version":"1.0","image_url":"https://cdn-ak.f.st-hatena.com/images/fotolife/D/DIR_LTD/20250930/20250930093348.png","type":"rich","categories":["\u30b5\u30b9\u30c6\u30ca\u30d3\u30ea\u30c6\u30a3","\u304b","\u304b-\u304b"],"author_url":"https://blog.hatena.ne.jp/d_c_01/","url":"https://www.dir.co.jp/world/entry/customer-journey","height":"190","published":"2025-09-30 09:33:48","title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u306f\uff1f4\u3064\u306e\u8981\u7d20\u3068\u6d3b\u7528\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac","blog_url":"https://www.dir.co.jp/world/","blog_title":"WOR(L)D \u30ef\u30fc\u30c9\uff5c\u5927\u548c\u7dcf\u7814\u306e\u7528\u8a9e\u89e3\u8aac\u30b5\u30a4\u30c8","provider_url":"https://hatena.blog","width":"100%"}