{"description":"CAST CSAT\u3001\u307e\u305f\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08Customer Satisfaction\uff09\u306f\u3001\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002\u3053\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u6570\u5024\u7684\u306b\u8868\u73fe\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002 CSAT\u30b9\u30b3\u30a2\u306f\u901a\u5e38\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u5f62\u5f0f\u3067\u53ce\u96c6\u3055\u308c\u307e\u3059\u3002\u9867\u5ba2\u306f\u7279\u5b9a\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u300c\u975e\u5e38\u306b\u4e0d\u6e80\u300d\u304b\u3089\u300c\u975e\u5e38\u306b\u6e80\u8db3\u300d\u307e\u3067\u306e\u7bc4\u56f2\u3067\u8a55\u4fa1\u3092\u884c\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8a55\u4fa1\u306f\u901a\u5e38\u3001\u6570\u5024\uff08\u305f\u3068\u3048\u30701\u304b\u30895\uff09\u306b\u5909\u63db\u3055\u308c\u3001\u5168\u4f53\u306eCSAT\u30b9\u30b3\u30a2\u306f\u3059\u3079\u3066\u306e\u9867\u5ba2\u306e\u8a55\u4fa1\u306e\u5e73\u5747\u307e\u305f\u306f\u5408\u8a08\u3068\u3057\u3066\u8a08\u7b97\u3055\u308c\u307e\u3059\u3002 CSAT\u306f\u4f01\u696d\u304c\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u2026","height":"190","version":"1.0","provider_name":"Hatena Blog","author_name":"opensourcetech","width":"100%","published":"2023-06-08 16:31:53","title":"\u53d7\u8b1b\u8005\u6e80\u8db3\u5ea6\u306e\u4ee3\u8868\u7684\u306a\u6307\u6a19","url":"https://www.opensourcetech.tokyo/entry/20230608/1686209513","image_url":null,"type":"rich","categories":["\u9867\u5ba2\u6e80\u8db3\u5ea6","\u6307\u6a19"],"provider_url":"https://hatena.blog","html":"<iframe src=\"https://hatenablog-parts.com/embed?url=https%3A%2F%2Fwww.opensourcetech.tokyo%2Fentry%2F20230608%2F1686209513\" title=\"\u53d7\u8b1b\u8005\u6e80\u8db3\u5ea6\u306e\u4ee3\u8868\u7684\u306a\u6307\u6a19 - Opensourcetech\u30d6\u30ed\u30b0\" class=\"embed-card embed-blogcard\" scrolling=\"no\" frameborder=\"0\" style=\"display: block; width: 100%; height: 190px; max-width: 500px; margin: 10px 0px;\"></iframe>","author_url":"https://blog.hatena.ne.jp/opensourcetech/","blog_title":"Opensourcetech\u30d6\u30ed\u30b0","blog_url":"https://www.opensourcetech.tokyo/"}