{"html":"<iframe src=\"https://hatenablog-parts.com/embed?url=https%3A%2F%2Fwww.softbank.jp%2Fen%2Fsbnews%2Fentry%2F20240607_01\" title=\"SoftBank Corp. Developing AI-powered \u201cEmotion Canceling\u201d Solution to Protect Workers From \u201cCustomer Harassment\u201d - SoftBank News. Bringing IT closer to home. \" class=\"embed-card embed-blogcard\" scrolling=\"no\" frameborder=\"0\" style=\"display: block; width: 100%; height: 190px; max-width: 500px; margin: 10px 0px;\"></iframe>","published":"2024-06-07 11:00:00","type":"rich","blog_title":"SoftBank News. Bringing IT closer to home. ","version":"1.0","image_url":"https://cdn-ak.f.st-hatena.com/images/fotolife/s/sbn_16/20240606/20240606145711.jpg","url":"https://www.softbank.jp/en/sbnews/entry/20240607_01","blog_url":"https://www.softbank.jp/en/sbnews/","author_url":"https://blog.hatena.ne.jp/sbn_16/","title":"SoftBank Corp. Developing AI-powered \u201cEmotion Canceling\u201d Solution to Protect Workers From \u201cCustomer Harassment\u201d","categories":["Trends","ESG","CSR","AI","_MV","_RECENT","_corp-top","_sustainability"],"width":"100%","height":"190","author_name":"sbn_16","provider_url":"https://hatena.blog","provider_name":"Hatena Blog","description":"While Japan\u2019s service sector is widely lauded for its high standards of politeness, punctuality, efficiency and attention to detail, one issue front-line workers are contending with is \u201ccustomer harassment\u201d in which retail workers or call center operators get subjected to overly aggressive behavior \u2026"}