{"blog_title":"SoftBank News. Bringing IT closer to home. ","url":"https://www.softbank.jp/en/sbnews/entry/20260219_01","provider_name":"Hatena Blog","published":"2026-02-19 11:56:27","categories":["Future_Tech","AI","CSR","_MV","_RECENT","_corp-top","_sustainability"],"title":"SoftBank Corp. Commercializes \u201cSoftVoice,\u201d an AI System That Moderates Aggressive Customer Calls","author_name":"sbn_16","width":"100%","type":"rich","provider_url":"https://hatena.blog","html":"<iframe src=\"https://hatenablog-parts.com/embed?url=https%3A%2F%2Fwww.softbank.jp%2Fen%2Fsbnews%2Fentry%2F20260219_01\" title=\"SoftBank Corp. Commercializes \u201cSoftVoice,\u201d an AI System That Moderates Aggressive Customer Calls - SoftBank News. Bringing IT closer to home. \" class=\"embed-card embed-blogcard\" scrolling=\"no\" frameborder=\"0\" style=\"display: block; width: 100%; height: 190px; max-width: 500px; margin: 10px 0px;\"></iframe>","blog_url":"https://www.softbank.jp/en/sbnews/","height":"190","description":"While Japan is well known for high standards of customer service, \u201ckasuhara,\u201d an abbreviation of \u201ccustomer harassment\" that refers to unreasonable behavior from customers during interactions with service staff, has become a serious social issue. The authorities are beginning to take action: starting\u2026","author_url":"https://blog.hatena.ne.jp/sbn_16/","image_url":"https://cdn-ak.f.st-hatena.com/images/fotolife/s/sbn_34/20260206/20260206100247.jpg","version":"1.0"}